Refund & Returns Policy

 

Effective Date: 9/28/2025

Scope and Intent

This Return and Refund Policy applies to all purchases made through the PowerUp Garage website located at powerupgarage.com ("Website").

Contact Information

For questions about returns and refunds, please contact our Customer Service team:
Email: support@powerupgarage.com
Phone: (701) 696-9125
Hours: Monday to Friday, from 9 am to 7 pm CST

Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

Conditions for Return

  • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required.

Return Process

Initiating a Return

  1. Email support@powerupgarage.com within 7 days of receiving your order.
  2. Provide your order number and a detailed reason for the return.

Return Authorization: After reviewing your request, we will provide instructions and, if applicable, an RMA number with a prepaid shipping label.

Preparing Your Return

  • Securely pack the item in its original packaging with all accessories, manuals, and free gifts.
  • Include the return authorization form and required documents.
  • Attach the shipping label provided in our email.

Shipping the Return

Ship the package within 7 days of receiving the return authorization using a trackable shipping method (preferred: UPS).

Return Shipping Costs

Customer Responsibility: All return shipping costs are the responsibility of the customer.

Specific Return and Refund Conditions

Returns Due to Change of Mind

Items must be unused, undamaged, and in original packaging. Refunds are issued to the original payment method, minus restocking fees.

Defective or Damaged Goods

  • Contact us within 48 hours of receiving the item.
  • Provide photos or videos of the defect or damage.
  • We will offer a replacement or full refund, including return shipping costs.

Incorrect Product Received

Notify us immediately. We will arrange for the incorrect item to be returned at our expense and send you the correct product.

Product Never Arrived

If your product does not arrive within the estimated time, we will investigate with the carrier. If confirmed lost, we will issue a refund or replacement.

Order Cancellation

  • Before Shipment: Cancel anytime for a full refund.
  • After Shipment: Follow the return procedure after receiving the product.

Exceptions to the Return Policy

  • Custom or Personalized Products
  • Perishable Goods: Food, flowers, newspapers, or magazines.
  • Intimate or Sanitary Goods: Underwear, swimwear, personal care items (unless unopened and unused).
  • Gift Cards and Downloadable Software Products

Refunds

Refund Conditions

  • Refunds are issued after inspection of returned items.
  • You will be notified by email regarding approval or rejection.
  • Items must meet the eligibility criteria outlined in Section 3.

Refund Processing

  • Method: Refunds are processed to the original payment method.
  • Time Frame: Up to 14 business days depending on your bank.

Partial Refunds

Partial refunds may be granted for items not in original condition, damaged, missing parts, or returned after 30 days.

Exchanges

  • Eligibility: We replace defective, damaged, or incorrect items.
  • Process: Request an exchange at support@powerupgarage.com
  • Shipping Costs: Covered by us for defective or incorrect items. Customers pay for exchanges due to change of mind.

Timelines

  • Return Window: Returns must be reported and shipped within 30 days.
  • Processing: Refunds processed within 14 business days of receiving the item.
  • Refund Period: May take up to 14 business days to appear in your account after approval.

Legal Rights

This Return and Refund Policy does not affect statutory rights under applicable law.

Questions and Support

For more information, contact our Customer Service team:
Email: support@powerupgarage.com
Phone: (701) 696-9125

Note: By purchasing on our Website, you agree to this Return and Refund Policy.

PowerUp Garage
support@powerupgarage.com
(701) 696-9125