Shipping Policy

 

Effective Date: 9/28/2025

Introduction

At PowerUp Garage ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, powerupgarage.com.

Shipping Destinations

Countries We Ship To: United States

Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

Shipping Costs

Domestic Shipping throughout the United States

  • Free shipping on all orders over $50.

No Hidden Fees: All shipping costs are calculated and displayed at checkout.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
  • Order Cut-Off Time: Orders placed before 5:00 PM CST will begin processing the same day.
  • Weekend and Holiday Orders: Orders placed on weekends or holidays are processed on the next business day.

Estimated Delivery Time

Domestic Shipping:

  • Standard Shipping: 3-5 business days
  • Expedited Shipping: 1-2 business days

International Shipping:

  • Standard International Shipping: 7-14 business days

Delivery times may vary due to factors beyond our control (weather, customs, carrier delays).

Shipping Methods and Carriers

  • Domestic Carriers: USPS, UPS, FedEx
  • Tracking: All orders include tracking information sent via email.
  • Insurance: Shipments are insured against loss or damage. Contact us if issues arise.

Order Tracking

After your order ships, you will receive an email containing your tracking number, carrier name, and tracking link.

How to Track:

  1. Visit powerupgarage.com/track-order or the carrier's website.
  2. Enter your tracking number to view delivery status.

Need Help? Contact our Customer Service for tracking assistance.

Delivery Issues

Delayed or Lost Packages

  • If delayed beyond the estimated time, contact us at support@powerupgarage.com or (701) 696-9125.
  • If marked delivered but not received, verify your address, check with neighbors, then contact us.

Damaged Packages

  • Take photos of the damage.
  • Contact us within 7 days.
  • We will arrange a replacement or refund.

Missing Items

  • Report within 7 days of delivery with your order number.
  • We will resolve by resending the missing item(s) or issuing a refund.

Return and Refund Policy

Returns are accepted within 30 days of delivery. Items must be unused, undamaged, and in original packaging.

  • Customer Responsibility: Customer pays return shipping unless defective or incorrect.
  • Company Responsibility: If error is ours, we cover return shipping.
  • Refunds: Processed within 14 business days to the original payment method.

See our full Return and Refund Policy for details.

Incorrect Address

Please ensure your shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. Returned packages can be reshipped, but additional charges may apply.

International Customs and Duties

  • Customs Clearance: International shipments may face customs delays.
  • Taxes and Duties: Import duties and taxes are the buyer’s responsibility.
  • Customs Policies: Policies vary by country. Contact your local customs office for details.

Contact Information

Email: support@powerupgarage.com
Phone: (701) 696-9125
Hours: Monday to Friday, 9 AM to 5 PM CST

Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes take effect immediately upon posting. Please review periodically for updates.

Thank you for shopping with PowerUp Garage! We appreciate your business and are committed to providing exceptional service.